Refund policy

Return Policy - Store Credit Only

At The Purple Finch Home Collection, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes, you may need to return or exchange an item. To provide you with a seamless shopping experience, we have established the following return policy:

1. Eligible Items for Return

You may return eligible items for store credit only. To be eligible for a return, the item must meet the following criteria:

• The item is in its original condition, unopened, and unused.
• The return postage is marked within 7 from the date of delivery.
• The item is accompanied by the original receipt or proof of purchase.
• Items such as Final Sale are not eligible for return.

2. Store Credit

Store credit will be issued in the form of a digital gift card, which can be used for future purchases on our website or in-store. Store credit is non-transferable and cannot be exchanged for cash.

3. Return Process

To initiate a return and receive store credit:

• Contact our customer service team at terry@thepurplefinchhomecollection.com to request a return authorization.
• Package the item securely to prevent damage during transit.
• Include a copy of the original receipt or proof of purchase in the return package.

4. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe arrival of your return.

5. Inspection and Processing

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will issue store credit to your account within 10 business days. You will be notified via email when your store credit is available.

6. Exchanges

We do not offer direct exchanges. If you would like to replace an item, please follow the return process as outlined above and use the store credit to purchase the desired item.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the product. We will assist you in resolving the issue promptly.

8. Final Sale Items

Certain items may be marked as "final sale" and are not eligible for return. Please review the product description and any applicable labels before making your purchase.

9. Contact Us

If you have any questions or need assistance with the return process, please don't hesitate to contact us at terry@thepurplefinchhomecollection.com

By shopping at The Purple Finch Home Collection, you agree to abide by this Return Policy. We reserve the right to update or modify this policy at any time.